Refund policy

Return, Replacement & Refund Policy

At Smart CarOBar, we make every effort to help customers receive the correct product in good condition.

Return or replacement requests must be raised within 7 days of delivery.

Unboxing Video Requirement

Customers are requested to make a clear video while opening the package. The video should show the sealed package, opening process, product condition, accessories, and any damage or missing item.

For claims related to damaged, incorrect, missing, or defective products, an unboxing video may be required to verify the issue. Claims without a proper unboxing video may not be accepted.

Vehicle Fitment Responsibility

Many products sold by Smart Car OBar are vehicle-specific. Before placing an order, customers should carefully check the product title, description, images, compatible vehicle details, and fitment information.

Customers must provide correct car make, model, variant, and year wherever requested. Incorrect or incomplete vehicle information may lead to wrong product selection or fitment issues.

Smart Car OBar will make reasonable efforts to confirm fitment details before dispatch, especially for model-specific products. We may contact the customer through WhatsApp, phone call, email, or other communication methods to confirm the correct car make, model, variant, year, and product requirement.

However, it is also the customer’s responsibility to select the correct product and provide accurate vehicle details. Returns or replacements may not be accepted if the product was ordered for the wrong car make, model, variant, or year due to incorrect or incomplete information provided by the customer.

Eligibility for Return or Replacement

To be eligible for a return or replacement:
- The product must be unused and undamaged.
- The product must not be installed, altered, or fitted.
- The product must be returned with original packaging, accessories, labels, and invoice.
- The customer must share order details, reason for the request, product photos/videos, and unboxing video where required.

Returns or replacements may not be accepted in these cases:
- Product has been used, installed, damaged, altered, or fitted.
- Product was ordered for the wrong vehicle/model/variant/year.
- Customer provided incorrect or incomplete vehicle details.
- Packaging, accessories, labels, or invoice are missing.
- Issue is reported after 7 days of delivery.
- No proper unboxing video is available for damage, missing item, or incorrect product claims.

Damaged, Incorrect, or Defective Product

If the product received is damaged, incorrect, or defective, please contact us within 48 hours of delivery with clear photos/videos and an unboxing video.

If the issue is verified and approved, we may offer a replacement, return, or refund depending on product availability and the nature of the issue.

Return Shipping Charges

Return shipping charges may apply unless the issue is due to an incorrect, damaged, or defective product sent by us.

Refunds

Refunds, where approved, will be processed after the returned product is received and inspected. Refund timelines may depend on the payment method and banking/payment provider process.

For support, contact us at: +91 7838678638
Email: smartcarobar@gmail.com